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This is a government's project aims to improve the quality and efficiency of the public service provided by state agencies towards digitization of records and documents. this includes (1) changing the use of physical records and documents and direct transactions to using electronic records and documents and, which made public services independent from time and administrative division; (2) promoting administrative reforms, especially ones concerning administrative procedures through the use of information technology; (3) establishing e-government. the specific objectives of the scheme are: - make institutional improvement to facilitate online public service provision, especially the implementation of administrative procedures on cyber space. - create national public service portal at only one single online address to unify activities such as providing information, supporting organizations and individuals in implementing, monitoring and evaluating administrative procedures and online public services as well as receiving and addressing feedback and proposals. - promote integration to provide online public services level 3 and 4. by 2020, the national public service portal will integrate at least 30% of online public services of ministries, localities, some public service providers which are essential to citizens and businesses. the percentage will be increased each year by 20% to achieve full integration (100%) of ministerial and local online public services level 3 and 4. - provide a shared authentication platform so that individuals and organizations only need to apply single sign-one (sso) when using online public services at single window information system, public service portal of ministries, departments and localities. this authentication platform meets the high international security standards and can be applied to other systems such as digital single window information system, information systems to seek for policy and other legal documents and national reporting systems. - support individuals and organizations in managing information and documents on the principle of one-time provision of information, which is then recorded and reused in next public online services.