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At the second edition launch of the European Union-financed on “Building a European AI Ecosystem for the public interest”, Dr. Marielza Oliveira, Director for Partnerships and Operational Programme Monitoring of UNESCO’s Communications and Information Sector, presented its global on digital transformation and artificial intelligence (AI).

Public services are the heart of national digitalization efforts, said Ms Rehana Schwinninger-Ladak, Head of Unit of Interactive technologies, Digital for Culture and Education, European Commission (DG CONNECT).

The policymakers and civil servants in charge of national digital transformation need to know how to harness AI to make good decisions for the public, which empower their citizens. To do so, policymakers and civil servants are keen to strengthen their digital capacities and know more about the impact of their choices in terms of digital infrastructure, digital transformation and digital governance.

Marielza Oliveira from UNESCO, emphasized that governments often face interconnected challenges that require solutions fit for their specific context. For this, policymakers and civil servants need to develop skills in systems thinking, strategic foresight, and data-driven decision-making, among others, to tackle complex and interconnected digital governance and digital transformation challenges and take full advantage of the opportunities they unlock for improving the quality of public services at scale.

UNESCO is now partnering with UN entities, academia, civil society and other partners to develop capacity assessment and capacity-building tools. These tools will be used to create and support a dynamic capacity-building ecosystem that enables acquisition of these competences by individuals and institutions based on the .